Don't worry... here you will find all the most frequently asked questions
What is appli.dog?
appli.dog is a smart software from dog trainers for dog trainers, which connects you with your clients via app and manages all processes of successful dog training.
Is appli.dog suitable for me?
appli.dog is suitable for you if you want to work holistically and success-oriented with your clients. It is an innovative software solution for dog trainers that makes your everyday work easier and supports to reach more efficient and successfull dog training.
What advantages do I get by using appli.dog?
appli.dog offers you a unique platform for efficient communication between you as a dog trainer and your clients, makes dog training transparent, understandable and comprehensible and moreover training successes visible. You can look up more advantages here: https://appli.dog/#advantages
What kind of training is the software suitable for?
It doesn't matter whether it's puppy training or training with older dogs, behavior therapy or "classic" training: If your training involves a dog-human team, then appli.dog is suitable for you. Important for people with large amount of clients: You find further information under “Is appli.dog suitable for dog schools & assistance dog training?”.
Is appli.dog suitable for dog schools & assistance dog training?
appli.dog is basically suitable for all training sessions with dog-human teams. However, the special requirements of assistance dog training or larger dog schools cannot be fully met in the current version. We are working hard to improve in this field. Please be patient.
What information do I receive from my clients through appli.dog?
You will receive f.e.:
- extensive information about the dogs (nutrition, health, behavior, etc.)
- status updates on training and its progress
- daily updated feedback on the well-being of your clients (People and dogs) both in overview (quick check) as well as a detailed check
- reports on acute incidents, general profile and contact data.
Therefore it is important that your customers use the appli.dog app regularly and share a lot of information with you.
How can I contact my clients?
You can use the simple and practical chat function in your web app for this. Your customers will find their chat in the appli.dog app.
I already have electronic training plans, can I import them?
In the current version this is not possible yet.
How many dog profiles can my clients create at the same time?
Your customers can create any number of dog profiles in their account.
How many customers can use the same account if a dog has multiple guardians?
In the current version, only one account can be stored per dog. However, your customers can use it on as many end devices as desired (with the same access data). In addition, your customers can store several guardians in the dog profile. This enables them to provide you with a visible record of who has trained with the dog or who has been out and about with the daily feedback.
Is there an appli.dog app for smartphones and where can I download it?
How can I sign up?
Simply click on Login or App in the menu if you are already registered.
When can i get started with appli.dog?
You can start your free trial month immediately after registering and entering your payment information.
What will happen after my free trial period?
After your free trial month, your subscription will start automatically. Don't worry, you can also cancel during the trial month without incurring any costs.
Does my subscription extend automatically?
After your free trial month, your subscription will start automatically. Don't worry, you can cancel during the trial month without any incurring costs. In addition, appli.dog can be terminated on a monthly basis and will therefore run until you actively cancel it.
What are my costs for appli.dog?
Your first month with appli.dog is your free trial month. After that, the price of appli.dog depends on the price package you have chosen. The price packages differ regarding the maximum number of connectable customers. You can find more details here: https://appli.dog/#prices
What do my clients pay for appli.dog?
Downloading and using the appli.dog app is free for your customers.
How can I pay at appli.dog?
At appli.dog you can either pay by credit card, debit card or SEPA. The billing is on a monthly base.
Where can i find my invoices?
You will receive your invoice monthly by e-mail.
How long is my free trial test period?
appli.dog is available to you free of charge for a period of one month (= 30 days). After your free trial month, your subscription will start automatically. Don't worry, you can also cancel during the trial month without any incurring costs.
What if I change my package during the trial period?
Attention, if you change during your free trial month within the three packages (Dachshund, Dalmatian, Dobermann), your paid subscription starts immediately. We know that this is not optimal - unfortunately there is currently no other way to process it. We are working hard to offer a better solution in the future. Please stay patient.
Can I change (up-/downgrade) my booked package anytime?
Of course, you can change your booked price package. As for now, however, an automatic or independent change of packages (from dachshund to Dalmatian, Dalmatian to Dobermann or other way round) is not possible. If you wish to change your prize package, please contact us directly via firstname.lastname@example.org. We will be happy to help you!
What happens if I exceed the number of associated dog owners in my package?
An independent or automatic exceeding is currently not possible. So you don't have to worry, this case cannot happen. However, if you want to change your package because you need more/less connected dog owners, please contact us directly via email@example.com. We are glad to help you!
How can i terminate my appli.dog subscription?
Your appli.dog account can be canceled monthly, the subscription ends at the end of the month of your cancellation.
Can I use the software on a tablet?
You can also use the appli.dog web app on a tablet. However, the web app is currently only optimized for your computer, which means that certain content may not be displayed optimally on the tablet. Would tablet use be important to you? If so, please let us know via firstname.lastname@example.org. If we get the feedback more often, we will be happy to include this option for the future
Is my own layout/logo shown to my clients?
Can I use appli.dog to schedule my appointments?
In the current version this is not possible yet. However, the appli.dog app already enables your clients to shedule all their appointments centrally.
In which languages and countries is appli.dog available?
Your web app is currently only available in German. We are working hard to make them available in English as well. The appli.dog app for your customers is already available in German and English.
Is appli.dog GDPR compliant?
I still have unanswered questions - what now?
If you have any questions, please write to us directly via email@example.com.
We will be happy to help you! It may happen that the processing of your request takes a little longer, but we promise that we will do our best.
Can I use the same email-adress for the MobileApp and the WebApp?
Unfortunately no. If you want to create an account on the mobile App to connect with your WebApp profile for testing purpose - please make sure to use two different email-adresses.